1st Level Support
Our 1st Level Support provides you with efficient assistance in resolving issues and disruptions quickly and easily. With our expertise and resources, we can support your IT department or take over tasks directly. In 1st Level Support, we handle known issues and frequently occurring problems. For more complex IT challenges, our experts manage solutions on the client side through our 2nd Level Support.
User Issues
Receiving user problems and serving as a central point of contact for support inquiries.
Escalation to 2nd Level
If the issue cannot be resolved.
Installation Tasks
Installing applications within the Windows environment.
Hardware Support
For provided servers, clients, and peripherals.
Applications
e.g., Microsoft Office and other applications within the Windows environment.
