2nd Level Support
2nd Level Support handles and processes tickets that cannot be resolved within 1st Level Support. At MMD-EDV, 2nd Level Support consists of specialists with advanced expertise in IT processes and technology, particularly in the following areas:
Server Expertise
- Active Directory
- DNS (Domain Name System)
- DHCP (Dynamic Host Configuration Protocol)
- Exchange
- File Services
- Domain Controller (DC)
- Print Services
Deployment
(Technical provision of work devices)
Cloud Applications
